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The Importance of Leadership to the Success of Total Quality Management

Author

Listed:
  • Horga Maria-Gabriela

    (“Ovidius” University of Constanta, Faculty of Economic Sciences)

Abstract

At a first sight, there is a very powerful relationship between quality management and leadership. While leadership make us think at a soft instrument of influencing and guiding a group of people to act in a certain way, the quality of processes management is seen as a technical instrument that shapes the activities, re-projects and continuously improves them as that the final result satisfies the client. Essentially, a careful analysis of the two concepts points to the fact that the leadership is a major premise for all the steps associated to implementing the quality management within an organization: planning, organizing, coordinating, controlling, and improving.

Suggested Citation

  • Horga Maria-Gabriela, 2011. "The Importance of Leadership to the Success of Total Quality Management," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 569-574, May.
    • Handle: RePEc:ovi:oviste:v:xi:y:2011:i:9:p:569-574
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    More about this item

    Keywords

    leadership; total quality management; process; human resources; quality;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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