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A Perspective on the Quality of Banking Services

Author

Listed:
  • Popovici Norina

    („Ovidius” University, Faculty of Economic Sciences, Constanta)

  • Moraru Camelia

    (Ph.D. Student, Academy of Economic Studies, Bucharest)

Abstract

The business world is becoming increasingly competitive and the profitability of those involved in economic life depends increasingly of operational efficiency of specific activities undertaken. To ensure optimal functioning, they have to know, apply and comply with the conditions and requirements of the market economy using the most efficient products and services offered by banks. This paper was developed to highlight the products and services through which it is possible to effective and efficient integrate financial and banking activities in the economy. This paper focuses more on the pragmatic side of the banking system, providing data on the operation and use of banking products and services that make easier to understand the financial mechanism, emphasizing the duties and responsibilities of the banking system as a leading intermediary in the transfer of funds and the completion of payments.

Suggested Citation

  • Popovici Norina & Moraru Camelia, 2014. "A Perspective on the Quality of Banking Services," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(3), pages 65-70, May.
    • Handle: RePEc:ovi:oviste:v:xiv:y:2014:i:3:p:65-70
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    More about this item

    Keywords

    services; quality; satisfaction; Pearson coefficient;
    All these keywords.

    JEL classification:

    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General

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