IDEAS home Printed from https://ideas.repec.org/a/oup/indcch/v22y2013i6p1663-1698.html
   My bibliography  Save this article

Post-sale service and the limits of reputation

Author

Listed:
  • Scott E. Masten
  • Renáta Kosová

Abstract

In the standard durable goods-quality model, the prospect of repeat sales often supports the provision of high-quality durable goods. When durable goods require costly post-sale service, however, a reputational equilibrium may not exist at any price, even with a flow of profitable new sales indefinitely into the future. This article characterizes the size of the premium needed to make provision of post-sale service self enforcing and then uses historical records to assess the self-enforcing post-sale service premia for United Shoe Machinery, IBM, and Xerox. Copyright 2013 The Author 2013. Published by Oxford University Press on behalf of Associazione ICC. All rights reserved., Oxford University Press.

Suggested Citation

  • Scott E. Masten & Renáta Kosová, 2013. "Post-sale service and the limits of reputation," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 22(6), pages 1663-1698, December.
    • Handle: RePEc:oup:indcch:v:22:y:2013:i:6:p:1663-1698
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1093/icc/dtt004
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paul Castãneda Dower & Andrei Bremzen, 2012. "Almost Anonymous Implicit Contracting," Working Papers w0187, Center for Economic and Financial Research (CEFIR).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:oup:indcch:v:22:y:2013:i:6:p:1663-1698. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Oxford University Press (email available below). General contact details of provider: https://academic.oup.com/icc .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.