IDEAS home Printed from https://ideas.repec.org/a/oap/ijaefa/v17y2023i2p237-245id1121.html
   My bibliography  Save this article

The effect of quality culture on service quality; infrastructure quality as a mediation variable

Author

Listed:
  • Kartini Kartini
  • Samdin Samdin
  • Ramli Ramli
  • Sinarwati Sinarwati
  • Zaludin Zaludin

Abstract

This study aims to examine the influence of quality culture on service quality, the influence of quality culture on infrastructure quality, the influence of infrastructure quality on service quality, the role of infrastructure quality in mediating the influence of quality culture on service quality mediated by infrastructure quality. The population of this study are 176 pupils from class IX, or junior high school, at Umusshabri Kendari Educational Institution. The study sample was determined to be 176 after it was calculated using a technical census. employing questionnaires to acquire data. The research model is structural; thus, the data analysis uses Smart Partial Least Square PLS version3 software to examine direct influences and indirect influences. The findings of this study show the quality culture has a positive and significant effect on service quality, quality culture has a positive and significant effect on infrastructure quality, infrastructure quality has a positive and significant effect on service quality, infrastructure quality plays a role in partially mediating the influence of quality culture on service quality. Based on these findings, it is crucial for educational institutions to establish a culture of quality in order to enhance the quality of the infrastructure and the services provided to students in order to help them develop as people and provide them the skills they need to live better.

Suggested Citation

  • Kartini Kartini & Samdin Samdin & Ramli Ramli & Sinarwati Sinarwati & Zaludin Zaludin, 2023. "The effect of quality culture on service quality; infrastructure quality as a mediation variable," International Journal of Applied Economics, Finance and Accounting, Online Academic Press, vol. 17(2), pages 237-245.
    • Handle: RePEc:oap:ijaefa:v:17:y:2023:i:2:p:237-245:id:1121
    as

    Download full text from publisher

    File URL: https://onlineacademicpress.com/index.php/IJAEFA/article/view/1121/783
    Download Restriction: no
    File URL: https://onlineacademicpress.com/index.php/IJAEFA/article/view/1121/920
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:oap:ijaefa:v:17:y:2023:i:2:p:237-245:id:1121. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Heather Rothman (email available below). General contact details of provider: http://onlineacademicpress.com/index.php/IJAEFA/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.