IDEAS home Printed from https://ideas.repec.org/a/nms/nomsmr/10.5771-2511-8676-2023-2-82.html
   My bibliography  Save this article

App-Device Fit Matters: Understanding User Perceptions of Apps on Smartwatches and Smartphones

Author

Listed:
  • Figl, Kathrin
  • Lehrer, Christiane
  • Helder, Jule

Abstract

The smartwatch market is rapidly expanding, with a diverse range of apps now available to users. This study examines users’ perceptions and attitudes toward apps on smartwatches and smartphones. Our experiment revealed that users did not generally perceive apps and the information they provide as more credible, timely, or of higher quality on smartwatches than on smartphones. Instead, the study identified app-device fit as the key factor that influences users’ perceptions. For apps that fit particularly well with smartwatches, such as body-related apps for health and sleep tracking, users rated app credibility, timeliness of data, information quality, and their overall attitude towards using the app higher on the specialized device (i.e., smartwatch) than on smartphones. However, no significant differences were found for sports-related domains, such as hiking and surfing. To optimize user experience, app developers should carefully consider the fit between the app and the device.

Suggested Citation

  • Figl, Kathrin & Lehrer, Christiane & Helder, Jule, 2023. "App-Device Fit Matters: Understanding User Perceptions of Apps on Smartwatches and Smartphones," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(2), pages 82-98.
    • Handle: RePEc:nms:nomsmr:10.5771/2511-8676-2023-2-82
    DOI: 10.5771/2511-8676-2023-2-82
    as

    Download full text from publisher

    File URL: https://www.nomos-elibrary.de/10.5771/2511-8676-2023-2-82
    Download Restriction: no
    File URL: https://libkey.io/10.5771/2511-8676-2023-2-82?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nms:nomsmr:10.5771/2511-8676-2023-2-82. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nomos Verlagsgesellschaft mbH & Co. KG (email available below). General contact details of provider: http://www.nomos.de/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.