Critical success factors for the strategic deployment of total productive maintenance in the exporting maquiladora industry in Ciudad Juárez: a factorial solution

This paper presents the findings of a research project applied to personnel involved in the implementation process of the Total Productive Maintenance (TPM) in manufacturing companies of the twin plant industry in Ciudad Juárez, Chihuahua, México. Its purpose is the application of Factorial Analysis to identify the Critical Success Factors (CSF) for the effective deployment of the TPM. The first section summarizes the review of the state of the art done for the identification of CSF, they are organized by their affinity to strategic and management issues, human resources and technical-operational topics of TPM; with this information a questionnaire was developed for the determination of the CSF in the plants. The third section is about the methodology, explaining the questionnaire test, its validation and application, also statistical tests are discussed. The fourth section is about the findings, the first part describes the sample and the sampling process, it also explains the application to a sample of 306 knowledgeable persons working with TPM. Nine critical success factors related to the effective implementation of the TPM were identified.