Corporate social responsibility and individual behaviour

Corporate social responsibility (CSR) research can help to address some of society’s grand challenges (for example, climate change, energy sustainability and social inequality). Historically, CSR research has focused on organizational-level factors that address environmental and social issues and the firm’s resulting financial performance, with much less focus on individual-level factors. In response to research calls to consider the individual level of analysis, we provide a narrative review to improve our understanding of the interconnections between CSR and individual behaviour. We organize existing research around three individual-level categories: CSR perceptions, CSR attitudes and CSR behaviours. We summarize research elucidating how perceptions and attitudes influence behaviours and how organization and higher-level CSR context and individual-level CSR readiness moderate perceptions–behaviours and attitudes–behaviours relationships. We offer a conceptual model that organizes the diverse, conflicting and multidisciplinary research on the CSR–individual behaviour link and that can be used to guide future research.