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Unexpected employee location is associated with injury during robberies

Author

Listed:
  • Katherine A. DeCelles

    (a Rotman School of Management, University of Toronto, Toronto, ON M5S 3E6, Canada;)

  • Maryam Kouchaki

    (b Kellogg School of Management, Northwestern University, Evanston, IL 60208;)

  • Nir Halevy

    (c Graduate School of Business, Stanford University, Stanford, CA 94305)

Abstract

Workplace violence is a pervasive problem, with tremendous costs for individuals, organizations, and society at large. We focus on convenience-store robberies—one of the most common forms of workplace violence—and find that robbers are significantly more likely to injure employees who are present on the sales floor rather than behind the register when a robbery begins. Yet standard industry safety training practices encourage employees to get out from behind the register for their safety. A 3-y longitudinal study shows that injuries are significantly lower following a revision of this standard safety training protocol. We advance an understanding of the interactive dynamics of workplace violence that is relevant for organizations and public policy on employee health and safety.

Suggested Citation

  • Katherine A. DeCelles & Maryam Kouchaki & Nir Halevy, 2022. "Unexpected employee location is associated with injury during robberies," Proceedings of the National Academy of Sciences, Proceedings of the National Academy of Sciences, vol. 119(39), pages 2200026119-, September.
    • Handle: RePEc:nas:journl:v:119:y:2022:p:e2200026119
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