IDEAS home Printed from https://ideas.repec.org/a/mnb/finrev/v24y2025i2p98-131.html
   My bibliography  Save this article

Robo Sapiens Bankerius: An Ideally Designed Humanoid Banking Service Robot?

Author

Listed:
  • Alexandra Prisznyak

    (Not marked)

Abstract

Autonomous intelligent robots are playing an increasingly prominent role in the banking sector. The acceptance and perception of these robots as social actors depends on various factors. Through the process of anthropomorphisation, people attribute human-like characteristics, behavioural patterns or intentions to robots. This essay explores the anthropomorphisation of banking robots and examines the interactions between key robot features: social skills, functionality and appearance. It presents the theoretical concept of an ideally designed "Robo Sapiens Bankerius". A questionnaire-based survey involving 26 robots which focused on the evaluation of the anthropomorphic appearance of banking robots was conducted between 2023 and March 2025: it found that majority of respondents preferred less human-like robots. Age, gender, concerns and attitudes showed no significant correlation with the choice of robot. The analysis of the open-ended responses revealed trade-offs between robots' social capabilities, functionality, and appearance. These findings point to new directions for research and provide an opportunity to compare the results with international literature.

Suggested Citation

  • Alexandra Prisznyak, 2025. "Robo Sapiens Bankerius: An Ideally Designed Humanoid Banking Service Robot?," Financial and Economic Review, Magyar Nemzeti Bank (Central Bank of Hungary), vol. 24(2), pages 98-131.
    • Handle: RePEc:mnb:finrev:v:24:y:2025:i:2:p:98-131
    as

    Download full text from publisher

    File URL: https://hitelintezetiszemle.mnb.hu/sw/static/file/fer-24-2-ove2-prisznyak.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    anthropomorphisation; humanoid banking service robots; human-robot interaction; dehumanisation;
    All these keywords.

    JEL classification:

    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • L62 - Industrial Organization - - Industry Studies: Manufacturing - - - Automobiles; Other Transportation Equipment; Related Parts and Equipment

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mnb:finrev:v:24:y:2025:i:2:p:98-131. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Morvay Endre The email address of this maintainer does not seem to be valid anymore. Please ask Morvay Endre to update the entry or send us the correct address (email available below). General contact details of provider: https://edirc.repec.org/data/mnbgvhu.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.