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Quality Management in Public Service

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  • József Topár

    () (Budapesti Műszaki és Gazdaságtudományi Egyetem)

Abstract

Nowadays the efficient use of quality management systems and methods is becoming an important requirement in the institutions operating in the field of public services. The article deals with some elements of the quality efforts in public health, public administration and higher education. My aim is to give an overview of the most important features and operational pieces of experience of quality management systems in the public services in order to make the institutions of these sectors able to adapt those quality management approaches, systems and methods which meet the requirements of their clients and of the organization.

Suggested Citation

  • József Topár, 2007. "Quality Management in Public Service," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 4(01), pages 75-80.
  • Handle: RePEc:mic:tmpjrn:v:4:y:2007:i:01:p:75-80
    as

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    File URL: http://tmp.gtk.uni-miskolc.hu/volumes/2007/01/TMP_2007_01_11.pdf
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    References listed on IDEAS

    as
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    8. Shioji, Etsuro, 2001. "Public Capital and Economic Growth: A Convergence Approach," Journal of Economic Growth, Springer, vol. 6(3), pages 205-227, September.
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