Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies
The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a service management approach is introduced. The significance of service organizations in business is proved. Further on the study analyzes the problems of comparison between production and service firms. In the second part of the study, results of an empirical research are shown. The survey deals with the culture of 106 organizations. Six dimensions of comparison are used for cultural analysis: role of the leader, employees, strategy and culture, structure and co-ordination, organizational climate, national cultural background. The results show significant difference in all dimensions of organizational culture between service and production firms. Third group of organizations, namely public service companies, seems to represent a third significant cultural group. As a conclusion it can be said that the hypothesis is valid: there are major differences in the culture of service and production companies.
Volume (Year): 2 (2004)
Issue (Month): 01 ()
|Contact details of provider:|| Web page: http://www.gtk.uni-miskolc.hu/|
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:mic:tmpjrn:v:2:y:2004:i:01:p:9-15. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ()
If references are entirely missing, you can add them using this form.