Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates
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- M.Y. El-Bassiouni & M. Madi & T. Zoubeidi & M.Y. Hassan, 2012. "Developing customer satisfaction indices using SERVQUAL sampling surveys: A case study of Al-Ain municipality inspectors," Journal of Economic and Administrative Sciences, Emerald Group Publishing, vol. 28(2), pages 98-108, February.
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