Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates
The study attempts to identify the most essential components, which contribute to the clients' satisfaction with the quality service of three federal institutions in the United Arab Emirates public sector. The study reveals that clean office, job knowledge, respect for client, and clarity of regulations were the most important dimensions determining the quality services in the surveyed institutions. Suggestions and recommendations are included in the study.
When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:4:y:2004:i:3:p:239-257. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Guenther Eichhorn)or (Christopher F. Baum)
If references are entirely missing, you can add them using this form.