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Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates


  • Ateeq A. Jakka


The study attempts to identify the most essential components, which contribute to the clients' satisfaction with the quality service of three federal institutions in the United Arab Emirates public sector. The study reveals that clean office, job knowledge, respect for client, and clarity of regulations were the most important dimensions determining the quality services in the surveyed institutions. Suggestions and recommendations are included in the study.

Suggested Citation

  • Ateeq A. Jakka, 2004. "Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates," Public Organization Review, Springer, vol. 4(3), pages 239-257, September.
  • Handle: RePEc:kap:porgrv:v:4:y:2004:i:3:p:239-257

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    Cited by:

    1. M.Y. El-Bassiouni & M. Madi & T. Zoubeidi & M.Y. Hassan, 2012. "Developing customer satisfaction indices using SERVQUAL sampling surveys: A case study of Al-Ain municipality inspectors," Journal of Economic and Administrative Sciences, Emerald Group Publishing, vol. 28(2), pages 98-108, February.

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