The Process of Education of OSH Services and Organization Development

Contemporary business is characterised, first and foremost, by quickly growing competition, rapid changes in customer preferences, and constant pressure for innovations and cost effectiveness. That creates a difficult work environment, with occupational safety and health (OSH) management becoming a strategic element in the planning of enterprises’ development (compare: Znajmiecka-Sikora et al. 2009 , 2010 ). The article aims to analyse the knowledge, qualifications, and professional competence of OSH service employees—a group that is crucial for maintaining an appropriate safety level in the organisation—in the context of employers’ expectations. The study covered 450 OSH service employees working in selected provinces of Poland and was carried out from 2009 to 2010. It used an interview questionnaire composed of 64 items concerning the knowledge, skills, activity in the training market, and flexibility of OSH service employees. The analysis of received results indicates that although OSH service employees hold appropriate qualifications (confirmed by certificates of having undergone appropriate training), they often have insufficient knowledge and skills in the scope of duties imposed on them, hence they are not able to meet the expectations of their employers. Copyright The Author(s) 2012