The implementation of the Islamic Schools resources total quality management In Banjarmasin, Indonesia (A Multicase Study at State Islamic Primary School of Pemurus Dalam, State Islamic Middle School of Mulawarman, and State Islamic High School of Banjarmasin 3)

This research studied educational human resource total management at the Islamic schools including curriculum and instructional programs, teachers and educational staffs, facilities, budgets, and machines at three different levels of Ismalic Schools in Banjarmasin, Kalimantan, Indonesia. This research employed qualitative approach which was oriented to the theoretical phenomenology and used multicases study design. Data were collected using indepht interview, observation, and documentation. The analysis were done by having the following steps: data collection, data reduction, data display, and conclusion, drawing and verifying. The analysis involved individual case and cross cases analyses. The findings revealed showed the continuous improvement orientation, customer satisfaction and expectation fulfillment, implementation results control, and strategies to overcome resistance in curriculum, instructional program, teachers, educational staffs, facilities, budgets, and machines.