IDEAS home Printed from https://ideas.repec.org/a/jso/coejbm/v8y2020i2p35.64.html
   My bibliography  Save this article

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

Author

Listed:
  • Lama Hashem

    (Department of Business Management, School of Business, The University of Jordan, Amman, Jordan)

  • Mais Jaradat

    (Master of Engineering Project Management, The University of Jordan, Amman, Jordan)

Abstract

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer) significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.

Suggested Citation

  • Lama Hashem & Mais Jaradat, 2020. "The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan," Journal of Business & Management (COES&RJ-JBM), , vol. 8(2), pages 35-64, April.
    • Handle: RePEc:jso:coejbm:v:8:y:2020:i:2:p:35.64
    DOI: 10.25255/jbm.2020.8.2.35.64
    as

    Download full text from publisher

    File URL: http://centreofexcellence.net/J/JBM/pdfs/jbm.2020.8.2.35.64.pdf
    Download Restriction: no
    File URL: https://doi.org/10.25255/jbm.2020.8.2.35.64
    Download Restriction: no
    File URL: https://libkey.io/10.25255/jbm.2020.8.2.35.64?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jso:coejbm:v:8:y:2020:i:2:p:35.64. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: COES&RJ LLC. Maintainer-Workplace-Name: Centre of Excellence for Scientific & Research Journalism - COES&RJ LLC Maintainer-Address: 10685-B Hazelhurst Dr., Houston, TX 77043, USA or the person in charge (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.