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TMT Diversity, Decision Quality and Service Sector Firm Performance: A Research Agenda

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  • Beatrice A. Oduor
  • James M. Kilika

Abstract

This paper reviews the extant theoretical and empirical literatures on TMT Diversity, Decision Quality and firm performance in a service sector setting. The constructs are traced from their theoretical roots and their nature, characteristics and operational descriptions provided. The emerging gaps in knowledge emanating from the theoretical and empirical literature are summarized and a theoretical model linking the constructs proposed. The paper makes several propositions and calls on future research to develop data collection tools for measuring the constructs in the study in empirical work.

Suggested Citation

  • Beatrice A. Oduor & James M. Kilika, 2018. "TMT Diversity, Decision Quality and Service Sector Firm Performance: A Research Agenda," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 9(2), pages 34-45, May.
    • Handle: RePEc:jfr:jms111:v:9:y:2018:i:2:p:34-45
    DOI: 10.5430/jms.v9n2p34
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    References listed on IDEAS

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    1. Dr Zachary B Awino, 2013. "Top Management Team Diversity, Quality Decisions and Organizational Performance in the Service Industry," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 4(1), pages 113-123, February.
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    Cited by:

    1. Díaz-Fernández, M. Carmen & González- Rodríguez, M. Rosario & Simonetti, Biagio, 2020. "Top management team diversity and high performance: An integrative approach based on upper echelons and complexity theory," European Management Journal, Elsevier, vol. 38(1), pages 157-168.
    2. Chenli Meng & Yuhui Ge & Eugene Abrokwah, 2020. "Developing Sustainable Decision Performance for Science and Technology Industries in China," Sustainability, MDPI, vol. 12(5), pages 1-16, March.
    3. Janet K. Muthimi & James M. Kilika, 2018. "Leadership Strategy, Behavioural Focus and Firm Performance: A Review of Literature," International Business Research, Canadian Center of Science and Education, vol. 11(11), pages 143-163, November.
    4. Fatuma B. Omar & James M. Kilika, 2018. "Corporate Strategy, Governance Structure and Organization Performance: A Research Agenda," Business and Management Research, Business and Management Research, Sciedu Press, vol. 7(2), pages 49-64, June.

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