Business Intelligence in Decision Support Focusing on Collective Continuity Indicators

The expansion of organizations demands more and more information as an input to acquire greater control of activities, and for the treatment of this data. The information technology scenario has a growing and sharp curve, especially in the scope of big data, requiring attributes for analysis and compilation of the data obtained, thus ensuring the provision of information in a timely manner for more accurate and assertive decisions about the future of organizations. Thus, the present study seeks to show how the implementation of a Business Intelligence tool impacts on collective indicators of continuity of electricity supply. Energy is one of the main inputs for organizations and for everyone who depends on it. Its availability allows a guarantee of the continuity of socio-economic development. Therefore, the objective of this was to carry out descriptive research with a quali-quantitative approach through an applied study, having as locus an electric energy distribution concessionaire, approaching the scenarios before and after the implementation of the tool, making it possible to highlight the improvements in the organization through Business Intelligence. It also has an approach regarding the aid in the decision-making process through this tool, and consequently its contribution to the process of continuous improvement.