IDEAS home Printed from https://ideas.repec.org/a/jek/journl/v3y2015i1p57-64.html
   My bibliography  Save this article

Measuring Website Quality Of The Indian Railways

Author

Listed:
  • RAJESH KUMAR JAIN

    (Institute of Management, Nirma University)

  • SANTOSH RANGNEKAR

    (Department of Management, IIT Roorkee)

Abstract

Websites are being widely used for commercial purpose in both private and public sectors. Whether such widespread use and dependency on web enhances the satisfaction among its users or not is to be understood. The objective of the present study is to examine and analyze the quality of the website of the Indian Railways. The Indian Railways website quality was compared with a perceived ideal website. The attributes for assessing the website quality of a railways were developed on the basis of pertaining literature review, interview with some of the web site users and with personal observations. In the present study the mean value in case of the Indian Railways is 36.28 and in case of perceived ideal website the mean value is 45.06. The F-statistic value is 52.75. The result allows us to infer that the Indian Railways website quality is not on the mark compared to what the users expect in a perceived ideal website. The implication of the present study is that the Indian Railways should focus on the quality of its website for increased user satisfaction and for enhancing its image.

Suggested Citation

  • Rajesh Kumar Jain & Santosh Rangnekar, 2015. "Measuring Website Quality Of The Indian Railways," International Journal of Entrepreneurial Knowledge, Center for International Scientific Research of VSO and VSPP, vol. 3(1), pages 57-64, June.
    • Handle: RePEc:jek:journl:v:3:y:2015:i:1:p:57-64
    as

    Download full text from publisher

    File URL: http://www.ijek.org/files/IJEK_1-2015v3/ijek_1-2015,v.3_jain,r.rangnekar,s..pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Vikas Thakur & Sachin Kumar Mangla & Binita Tiwari, 2021. "Managing healthcare waste for sustainable environmental development: A hybrid decision approach," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 357-373, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jek:journl:v:3:y:2015:i:1:p:57-64. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Aleksandr Kljucnikov (email available below). General contact details of provider: https://edirc.repec.org/data/vsposcz.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.