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Future of e-Banking in India— An Empirical Study of Employee’s Perceptions

Author

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  • Dr. R. K. Uppal

    (Head, Dept. of Economics, D.A.V. College, Malout, Punjab)

Abstract

The paper is an attempt to study the perceptions of employee’s regarding e-banking services and their future in India. On the basis of five-point likert-type scale, this paper concludes that the employees are satisfied with the working of e-channels and they are agree to use the e-channels but not much satisfied with the knowledge management and behavioral aspects of e-banking. The employees experienced some frustration and a major problem of lack of knowledge of e-channels and their operating ways while dealing with these channels are the most prevalent ones.

Suggested Citation

  • Dr. R. K. Uppal, 2011. "Future of e-Banking in India— An Empirical Study of Employee’s Perceptions," Journal of Commerce and Trade, Society for Advanced Management Studies, vol. 6(1), pages 66-77, April.
  • Handle: RePEc:jct:journl:v:6:y:2011:i:1:p:66-77
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    More about this item

    Keywords

    E-Channels; Employee’s Perceptions;

    JEL classification:

    • A0 - General Economics and Teaching - - General
    • C0 - Mathematical and Quantitative Methods - - General

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