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Attrition in IT-BPO : A Critical Appraisal in Indian Context (The Alarming Cost and Less Competitive Advantage)

Author

Listed:
  • Dr. Ashutosh Nigam

    (Assistant Professor, Department of Management Studies, Vaish College of Engineering, Rohtak, Haryana)

Abstract

Attrition in IT-BPO not only pushes up costs incurred on the training of employees but also affects productivity that too with the ideal level of ‘Knowledge maturity’ of the organization and the employees. The organizations having capacity to withstand its long lasting relationship with employees would survive in the marked place and others would fade away in the long run. The final solutions of IT-BPO lies in the stabilization of business operation and availability of trained and matured manpower in abundance and which may bring sustainable solution for the high attrition in the sector. The commitment of employees at all levels will help the industry to stabilize, grow and add value to the economic growth.

Suggested Citation

  • Dr. Ashutosh Nigam, 2007. "Attrition in IT-BPO : A Critical Appraisal in Indian Context (The Alarming Cost and Less Competitive Advantage)," Journal of Commerce and Trade, Society for Advanced Management Studies, vol. 2(1), pages 19-25, April.
    • Handle: RePEc:jct:journl:v:2:y:2007:i:1:p:19-25
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    File URL: http://www.jctindia.org/april2007/v2i1-3
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    More about this item

    Keywords

    stress; employee attraction; pressure; turnover; retention strategies;
    All these keywords.

    JEL classification:

    • A0 - General Economics and Teaching - - General
    • C0 - Mathematical and Quantitative Methods - - General

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