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The impact of digital transformation on enhancing service quality dimensions in higher education: An applied study at the Faculty of Economics, Setif 1 University

Author

Listed:
  • Saadi Ayad

    (Ferhat Abbas University Setif 1, Sétif, Algeria)

  • Mohamed Fouad Henni

    (University of Tipaza, Oued Merzoug, Tipaza, Algeria)

Abstract

The study aimed to analyse the impact of digital transformation on improving the quality of academic and administrative services at the Faculty of Economic Sciences, Setif 1 University, with a focus on the dimensions of public service quality. The study concluded that digital transformation has a positive effect on service quality, as it facilitated the use of digital systems, reduced the time required for processes and enhanced digital interaction between faculty members and students. Furthermore, organisational culture emerged as the dimension most aligned with digital transformation, reflecting the institution’s ability to improve responsiveness and develop both technical and human infrastructure to effectively support service quality.

Suggested Citation

  • Saadi Ayad & Mohamed Fouad Henni, 2026. "The impact of digital transformation on enhancing service quality dimensions in higher education: An applied study at the Faculty of Economics, Setif 1 University," Research Papers in Economics and Finance, Poznań University of Economics and Business, vol. 10(1), April.
    • Handle: RePEc:jbl:ref000:v:10:y:2026:i:1:id:2870
    DOI: 10.18559/ref.2026.1.2870
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