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Chatbot for Business Organization : Utility, Processes and Significance

Author

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  • Aishwarya Bhosale
  • Vijay Gaikwad

Abstract

Chatbots are the substitute for business automation. They have evolved in recent times in almost every aspect of business organizations including sales, service, operations, Customer Relationship Management(CRM), marketing, Human Resource Management etc. However, there are many questions organizations are puzzled with; How to use them? What are the pros and cons of chatbots? are they really useful? what are the technological implications? This article attempts to find out the answer to these questions.

Suggested Citation

  • Aishwarya Bhosale & Vijay Gaikwad, 2017. "Chatbot for Business Organization : Utility, Processes and Significance," International Journal of Scientific Research in Computer Science, Engineering and Information Technology, International Journal of Scientific Research in Computer Science, Engineering and Information Technology, vol. 2(6), pages 872-881, December.
    • Handle: RePEc:jbh:ijsrcs:v2:y2017:i6:id:hcseit1726218
    Note: Article URL: https://ijsrcseit.com/CSEIT1726218
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