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Analisi e misurazione dei processi di supporto

Author

Listed:
  • Dario Russo

    (Bank of Italy)

  • Piero Demetrio Falorsi

    (Italian National Institute of Statistics)

Abstract

There is not a universal framework for the optimal design of support processes: it is necessary to tailor the strategy on a case by case basis and with reference to the specific characteristics of the company. It is useful to adopt a strategy based on different leverages: a careful organizational design, an effec tive system of rules and checks, a balanced sourcing policy, an intelligent use of technology. This article describes the main steps of a project to improve the efficiency of the support processes recalling certain models of investigation and with reference to direct experiences carried out in the banking sector. The analysis and redesign process moves from the evaluation of the activities of the institutions and it is focused on the efficiency of the support processes.

Suggested Citation

  • Dario Russo & Piero Demetrio Falorsi, 2015. "Analisi e misurazione dei processi di supporto," Rivista di statistica ufficiale, ISTAT - Italian National Institute of Statistics - (Rome, ITALY), vol. 17(3), pages 5-23.
    • Handle: RePEc:isa:journl:v:17:y:2015:i:3:p:5-23
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    File URL: http://www.istat.it/it/files/2016/06/Analisi-e-misurazione-dei-processi-di-supporto.pdf
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    More about this item

    Keywords

    Lean Analysis; Event-Driven Models; Organizational Processes Taxonomy; Process Simulation.;
    All these keywords.

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production

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