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Managing I/S Design Teams: A Control Theories Perspective

Author

Listed:
  • John C. Henderson

    (School of Management, Boston University, 704 Commonwealth Avenue, Boston, Massachusetts 02215)

  • Soonchul Lee

    (School of Management, Boston University, 704 Commonwealth Avenue, Boston, Massachusetts 02215)

Abstract

The control relationship between project managers and team members is a central aspect of the working of any Information System (I/S) design team. This paper combines research on managerial control and team-member control in order to explore a range of control behaviors that can affect the performance of an I/S design team. Measures are developed and validated for managerial control and team-member control from both an outcome and a process perspective. Results from a study of 41 actual I/S design teams indicate that high-performing teams exhibit high process control by managers and high outcome control by team members. The results also support the proposition that both managerial and team-member control coexists and that increases in the total level of control behavior is positively correlated with performance.

Suggested Citation

  • John C. Henderson & Soonchul Lee, 1992. "Managing I/S Design Teams: A Control Theories Perspective," Management Science, INFORMS, vol. 38(6), pages 757-777, June.
  • Handle: RePEc:inm:ormnsc:v:38:y:1992:i:6:p:757-777
    DOI: 10.1287/mnsc.38.6.757
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