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Organizational Communications Systems and the Decision Process

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  • Thomas P. Ference

    (Columbia University)

Abstract

The emergence and solution of organizational problems are examined from the framework of the communications system. A general model is developed based on the information-processing activities of the individual members of a communications network. The model describes the problem-solving process as a sequence of five stages: problem recognition, identification procedures, information acquisition and integration, definition of constraint set, and comparison and adaptation. The relations among the critical variables of the model are then specified in a series of propositions. The main purpose of the model, as exemplified in the propositions, is to provide a testable framework for the empirical analysis of the decision process in organizations.

Suggested Citation

  • Thomas P. Ference, 1970. "Organizational Communications Systems and the Decision Process," Management Science, INFORMS, vol. 17(2), pages 83-96, October.
    • Handle: RePEc:inm:ormnsc:v:17:y:1970:i:2:p:b83-b96
    DOI: 10.1287/mnsc.17.2.B83
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