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The Relationship Between Tqm And Organizational Performance: An Empirical Assessment

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  • Salleh Yahya
  • Goh Wee Keat

Abstract

This study investigates the relationship between TQM and (i) product performance and (ii) organizational performance. Cross-sectional data of 405 manufacturing firms in Malaysia is analyzed using the chi-square test. The results indicate that TQM does not have a significant relationship with product performance. However, in terms of organizational performance, TQM has a strong association with product quality and development, sales and profit, marketing, commitment to customer, respect for top management, contribution of employees, and communication between divisions.

Suggested Citation

  • Salleh Yahya & Goh Wee Keat, 2000. "The Relationship Between Tqm And Organizational Performance: An Empirical Assessment," IIUM Journal of Economics and Management, IIUM Journal of Economis and Management, vol. 8(2), pages 139-156, December.
    • Handle: RePEc:ije:journl:v:8:y:2000:i:2:p:139-156
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    Keywords

    Islamic Economics;

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • Z12 - Other Special Topics - - Cultural Economics - - - Religion

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