The Role Of Iso 9001: 2000 Consultants
The revision of ISO 9000 standards involving a paradigm shift from being quality assurance oriented to quality management oriented imply a change in their implementation approach. This paper chooses to focus on one of the often overlooked issues of ISO 9000 implementation – the role of the ISO 9000 consultant in the implementation process. Specifically, this research attempts to find out (i) the role of consultant in ISO 9000: 1994, (ii) the role of the consultant in ISO 9001: 2000, and (iii) the shifting of roles from ISO 9000: 1994 to ISO 9001: 2000. The results suggest that for ISO 9000: 1994, the ISO consultant plays four major roles in the implementation process: Trainer, Coordinator, Documenter, and Adviser. On the other hand, there can only be one major role for ISO 9000: 2000, that of the ‘Comprehensive Implementer’, suggesting a dramatic change in the ways the ISO consultant assists and coordinates the ISO 9000 applicant (the company). In addition, the results also imply a change in the consultant’s role from that of a ‘knowledge broker’ to a more ‘expert’ oriented one in ISO 9000 implementation.
Volume (Year): 11 (2003)
Issue (Month): 2 (December)
|Contact details of provider:|| Postal: Jalan Gombak, 53100 Kuala Lumpur|
Phone: (603) 6196 4770
Fax: (603) 6196 4850
Web page: http://www.iium.edu.my/enmjournal/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:ije:journl:v:11:y:2003:i:2:p:143-145. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Gairuzazmi Mat Ghani)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.