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The Role Of Iso 9001: 2000 Consultants

  • Salleh Yahya
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    The revision of ISO 9000 standards involving a paradigm shift from being quality assurance oriented to quality management oriented imply a change in their implementation approach. This paper chooses to focus on one of the often overlooked issues of ISO 9000 implementation – the role of the ISO 9000 consultant in the implementation process. Specifically, this research attempts to find out (i) the role of consultant in ISO 9000: 1994, (ii) the role of the consultant in ISO 9001: 2000, and (iii) the shifting of roles from ISO 9000: 1994 to ISO 9001: 2000. The results suggest that for ISO 9000: 1994, the ISO consultant plays four major roles in the implementation process: Trainer, Coordinator, Documenter, and Adviser. On the other hand, there can only be one major role for ISO 9000: 2000, that of the ‘Comprehensive Implementer’, suggesting a dramatic change in the ways the ISO consultant assists and coordinates the ISO 9000 applicant (the company). In addition, the results also imply a change in the consultant’s role from that of a ‘knowledge broker’ to a more ‘expert’ oriented one in ISO 9000 implementation.

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    Article provided by IIUM Journal of Economis and Management in its journal IIUM Journal of Economics and Management.

    Volume (Year): 11 (2003)
    Issue (Month): 2 (December)
    Pages: 143-165

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    Handle: RePEc:ije:journl:v:11:y:2003:i:2:p:143-145
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