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Hotel Shuttle Service Fails to Get the Customer to the Airport on Time

Author

Listed:
  • Weerapon Thongma

    (Maejo University, Thailand)

Abstract

I booked the hotel shuttle service to take me to the airport, but a massive gridlock caused the flight to be missed. The driver was not empowered to deal with my grievance, and the hotel did not reach out proactively. I called to complain about the service failure when I got home, but all the hotel offered me was 20% off when I visited the hotel again within the same year.

Suggested Citation

  • Weerapon Thongma, 2017. "Hotel Shuttle Service Fails to Get the Customer to the Airport on Time," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 16(2), pages 241-247, December.
    • Handle: RePEc:ijb:journl:v:16:y:2017:i:2:p:241-247
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