IDEAS home Printed from https://ideas.repec.org/a/igg/rmj000/v31y2018i3p17-33.html
   My bibliography  Save this article

The Effect of Education on Information Systems Success: Lessons from Human Resources

Author

Listed:
  • Richard J. Goeke

    (Widener University, Chester, USA)

  • Kerri Anne Crowne

    (Widener University, Chester, USA)

  • Dennis R. Laker

    (Widener University, Chester, USA)

Abstract

Research into the relationship between education and information systems (IS) success (use, satisfaction, and impact) has produced mixed results. Such results seem counterintuitive, given the many benefits that education brings to the workplace. However, workplace research from Human Resources (HR) has similarly found that education has little direct effect on job performance. Instead, education has indirect effects on job performance through job expertise, which is what drives behavior and job performance. The present research integrated the Delone & McLean IS Success Model with the Job Performance Model, and found similar results: in a survey of 465 professionals working in business analytics (BA), user education level had no direct effect on IS success (BA tool use, satisfaction, and impact). Instead, education level had a positive effect on expertise with the BA tool, which in turn positively affected BA tool use. These results build upon those from HR, and suggest that education has an indirect effect on IS success, rather than a direct effect.

Suggested Citation

  • Richard J. Goeke & Kerri Anne Crowne & Dennis R. Laker, 2018. "The Effect of Education on Information Systems Success: Lessons from Human Resources," Information Resources Management Journal (IRMJ), IGI Global, vol. 31(3), pages 17-33, July.
    • Handle: RePEc:igg:rmj000:v:31:y:2018:i:3:p:17-33
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IRMJ.2018070102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:rmj000:v:31:y:2018:i:3:p:17-33. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.