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Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems

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  • Hajer Kefi

    (IUT Paris and University of Paris Dauphine, France)

Abstract

In this article, we use soft systems methodology and complexity modeling to build an evaluation approach of a data warehouse implemented in a leading European financial institution. This approach consists in building a theoretical model to be used as a purposeful observation lens, producing a clear picture of the problematic situation under study and aimed at providing knowledge to prescribe corrective actions.

Suggested Citation

  • Hajer Kefi, 2007. "Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems," Information Resources Management Journal (IRMJ), IGI Global, vol. 20(2), pages 108-121, April.
    • Handle: RePEc:igg:rmj000:v:20:y:2007:i:2:p:108-121
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