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Home Alone: The Role of Technology in Telecommuting

Author

Listed:
  • Ellen Baker

    (University of Technology, Australia)

  • Gayle C. Avery

    (Macquarie University, Australia)

  • John Crawford

    (University of Technology, Australia)

Abstract

While technology enables home-based telecommuting (HBT), it also has been blamed for its slow growth. Thus, technology may both facilitate and hinder HBT. In order to clarify the role that technology currently plays when employees telecommute, this study investigated the relationship between different forms of organizational support (classified as technology-related, somewhat technology-related, and nontechnological) and employees’ reactions to HBT. Dependent variables included satisfaction, Perceived Productivity, and number of days/weeks spent telecommuting. Respondents were 50 full-time employees from 20 organizations. Two technology-related support variables and manager’s trust (a nontechnological support) had a broad impact on employees’ reactions to HBT. So, technology plays a crucial role and, thus, could be a major factor in HBT’s slow growth, but HBT is better understood within a multi-factor rather than a single-factor framework. Results also indicate that organizations should emphasize providing IT support and appropriate technology for telecommuters as well as HBT-related training for nontelecommuting coworkers and managers.

Suggested Citation

  • Ellen Baker & Gayle C. Avery & John Crawford, 2006. "Home Alone: The Role of Technology in Telecommuting," Information Resources Management Journal (IRMJ), IGI Global, vol. 19(4), pages 1-22, October.
    • Handle: RePEc:igg:rmj000:v:19:y:2006:i:4:p:1-22
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.2006100101
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    Cited by:

    1. Ştefan-Alexandru Catană & Sorin-George Toma & Andreea Barbu, 2021. "The Effects of the COVID-19 Pandemic on Teleworking and Education in a Romanian Higher Education Institution: An Internal Stakeholders Perspective," IJERPH, MDPI, vol. 18(15), pages 1-17, August.
    2. Magnus Moglia & John Hopkins & Anne Bardoel, 2021. "Telework, Hybrid Work and the United Nation’s Sustainable Development Goals: Towards Policy Coherence," Sustainability, MDPI, vol. 13(16), pages 1-28, August.

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