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Measuring the Human Element in Complex Technologies

Author

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  • Niamh McNamara

    (University College Cork, Ireland)

  • Jurek Kirakowski

    (University College Cork, Ireland)

Abstract

Measuring satisfaction can provide developers with valuable insight into the usability of a product as perceived by the user. Although such measures are typically included in usability evaluations, it is clear that the concept itself is under-developed. The literature reveals a lack of cumulative, systematic research and consequently the field is in “disarray” (Hornbæk, 2006). Clearly, the area needs a strong theoretical foundation on which to base research. This paper reviews the literature on user satisfaction and proposes a conceptualisation and definition of the concept that will aid researchers in the development of valid measures.

Suggested Citation

  • Niamh McNamara & Jurek Kirakowski, 2008. "Measuring the Human Element in Complex Technologies," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 4(1), pages 1-14, January.
    • Handle: RePEc:igg:jthi00:v:4:y:2008:i:1:p:1-14
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