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Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences

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  • Pietro Murano

    (University of Salford, UK)

  • Patrik O’Brian Holt

    (The Robert Gordon University, Scotland)

Abstract

Experimental work on anthropomorphic feedback in user interfaces has shown inconsistent results and researchers offer differing opinions as to the potential usefulness of this style of user interaction. A review of the literature shows that experimental work can be improved and enhanced by taking into account issues that characterise human-human communications. Results from three experiments are reported that exhibit the previously observed inconsistencies but this is arguably a function of task context. An alternative explanation is that the results are a reflection of the cognitive nature of tasks. Overall, the results point the way to further and future results in terms of refining procedures but also in terms of theoretical focus.

Suggested Citation

  • Pietro Murano & Patrik O’Brian Holt, 2007. "Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 3(4), pages 52-63, October.
    • Handle: RePEc:igg:jthi00:v:3:y:2007:i:4:p:52-63
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