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m-Government Adoption in Saudi Arabia: Challenges and Opportunities

Author

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  • Anan Alssbaiheen

    (Department of Computer Science, Brunel University, London, UK)

  • Steve Love

    (Department of Computer Science, Brunel University, London, UK)

Abstract

This study analyzed the challenges and opportunities associated with the implementation of mobile government services in Saudi Arabia. By collecting data through surveys from citizens and employees in Saudi Arabia, this study shows that the high level of mobile penetration in the country offers an opportunity for Saudi Arabian government to offer mobile government services in the country. The results suggest that although a large percentage of population does not have access to mobile technologies, there is still a strong desire among users for the provision of mobile government services. The effective implementation of mobile government services would enhance the technological development in Saudi Arabia. However, there exist certain challenges. Sufficient level of understanding among the Saudi Arabian population about the benefits of mobile government services is lacking. There is lack of the customization of mobile government services and lack of access to mobile technologies would be a challenge.

Suggested Citation

  • Anan Alssbaiheen & Steve Love, 2015. "m-Government Adoption in Saudi Arabia: Challenges and Opportunities," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 11(3), pages 51-68, July.
    • Handle: RePEc:igg:jthi00:v:11:y:2015:i:3:p:51-68
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijthi.2015070104
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    Cited by:

    1. Raed Kareem Kanaan & Ghassan Abumatar & Musa Al-Lozi & Alhareth Mohammed Abu Hussein, 2019. "Implementation of M-government: Leveraging Mobile Technology to Streamline the E-governance Framework," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 495-508, July.

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