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Determinants of Intention to Use Local E-Government Services in Ghana: The Perspective of Local Government Workers

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  • Isaac Kofi Mensah

    (School of Management, Harbin Institute of Technology, Harbin, China)

  • Jianing Mi

    (School of Management, Harbin Institute of Technology, Harbin, China)

Abstract

The purpose of this article is to investigate factors determining the intention to adopt and use local e-government services in Ghana. A research questionnaire was administered to potential respondents in Municipal, Metropolitan and District Assemblies (MMDAs). The data was analyzed with SPSS while the Technology Acceptance Model (TAM) was used as the theoretical framework for this study. The results demonstrated that, apart from education, demographic factors such as age and gender were all significant and have a direct impact on intention to use local e-government services. Predictors such as perceived ease of use, perceived service quality, and trust were also found to be significant in influencing the use of local e-government services but interestingly, computer self-efficacy has no significant impact on the intention to use local e-government services. The implications of these findings on local e-government implementation are further discussed.

Suggested Citation

  • Isaac Kofi Mensah & Jianing Mi, 2018. "Determinants of Intention to Use Local E-Government Services in Ghana: The Perspective of Local Government Workers," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 9(2), pages 41-60, April.
    • Handle: RePEc:igg:jtd000:v:9:y:2018:i:2:p:41-60
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    Cited by:

    1. John Coffie Azamela & Zhiwei Tang & Owusu Ackah & Swanzy Awozum, 2022. "Assessing the Antecedents of E-Government Adoption: A Case of the Ghanaian Public Sector," SAGE Open, , vol. 12(2), pages 21582440221, May.

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