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From Web3 Literacy to Adoption Intention: Trust, Doubt, and Switching Costs

Author

Listed:
  • Hsi-peng Lu

    (National Taiwan University of Science and Technology, Taiwan)

  • Ya-Yuan Ku

    (National Taiwan University of Science and Technology, Taiwan)

  • Kuo-Lun Hsiao

    (National Taichung University of Science and Technology, Taiwan)

  • Wadee Alhalabi

    (King Abdulaziz University, Saudi Arabia)

Abstract

With the rise of blockchain and decentralized technologies, doubts about traditional financial institutions' efficiency have increased. Meanwhile, Web3 offers transparency, security, and autonomy. However, the existing literature overlooks role the role of doubt as a push factor while focusing on the positive effects of trust. Moreover, the role of crypto wallets as a mooring factor remains underexplored. This study applies push-pull-mooring theory to examine Web3 literacy, trust in machines, doubt in institutions, and switching costs. Data were collected from 165 survey respondents. The results indicate that Web3 literacy increases doubt in traditional institutions but does not significantly affect trust in Web3. Additionally, switching costs moderate the relationship between Web3 literacy and doubt. When switching costs are low, doubt rises significantly. This study provides a new perspective on Web3 adoption, showing doubt's push effect and the role of push-pull mooring in migration, thus addressing gaps in the literature. Furthermore, the findings highlight how decentralized finance's trust mechanism is evolving, offering insights for Web3 adoption.

Suggested Citation

  • Hsi-peng Lu & Ya-Yuan Ku & Kuo-Lun Hsiao & Wadee Alhalabi, 2025. "From Web3 Literacy to Adoption Intention: Trust, Doubt, and Switching Costs," International Journal on Semantic Web and Information Systems (IJSWIS), IGI Global Scientific Publishing, vol. 21(1), pages 1-21, January.
    • Handle: RePEc:igg:jswis0:v:21:y:2025:i:1:p:1-21
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