IDEAS home Printed from https://ideas.repec.org/a/igg/jssmet/v1y2010i3p50-62.html
   My bibliography  Save this article

Preliminary Discussions on Several Characteristics of Service Value

Author

Listed:
  • Chao Ma

    (Harbin Institute of Technology, China)

  • Zhongjie Wang

    (Harbin Institute of Technology, China)

  • Xiaofei Xu

    (Harbin Institute of Technology, China)

Abstract

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

Suggested Citation

  • Chao Ma & Zhongjie Wang & Xiaofei Xu, 2010. "Preliminary Discussions on Several Characteristics of Service Value," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 1(3), pages 50-62, July.
    • Handle: RePEc:igg:jssmet:v:1:y:2010:i:3:p:50-62
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jssmet.2010070103
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jssmet:v:1:y:2010:i:3:p:50-62. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.