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The Implementation of Knowledge Management in Service Businesses

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  • Pei-Di Shen

    (Ming Chuan University, Taiwan)

  • Tsang-Hsiung Lee

    (National Chengchi University, Taiwan)

  • Chia-Wen Tsai

    (Yuanpei University, Taiwan)

  • Yi-Fen Chen

    (Yuan Christian University, Taiwan)

Abstract

Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry. This article presents a conceptual framework to provide insights for managers to implement knowledge management in service businesses. Especially, we provide a four-stage approach in this study that was adopted from the processes of knowledge management proposed by Alavi and Leidner (2001) and we suggest two to four strategies for each process.

Suggested Citation

  • Pei-Di Shen & Tsang-Hsiung Lee & Chia-Wen Tsai & Yi-Fen Chen, 2009. "The Implementation of Knowledge Management in Service Businesses," International Journal of Sociotechnology and Knowledge Development (IJSKD), IGI Global, vol. 1(3), pages 32-52, July.
    • Handle: RePEc:igg:jskd00:v:1:y:2009:i:3:p:32-52
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