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Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital

Author

Listed:
  • Ulrich Wienand

    (Head of Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy)

  • Gabriele Rinaldi

    (Director-General, Ferrara University Hospital, Ferrara, Italy)

  • Gloria Gianesini

    (Orthopaedics Unit, Ferrara University Hospital, Ferrara, Italy)

  • Anna Ferrozzi

    (Management Engineer, Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy)

  • Luca Poretti

    (Founder and CEO, XPSoft.it, Ferrara, Italy)

  • Giorgia Valpiani

    (Statistician, Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy)

  • Adriano Verzola

    (Head of Performance Analysis and Programming Office, Ferrara University Hospital, Ferrara, Italy)

Abstract

Clinical management and care outcome measures, which are now becoming mandatory in more and more countries, can influence the quality of care if they are relevant, evidence-based, carefully crafted and subjected to periodical quality review. Over a period of 13 years, a large Italian teaching hospital has used this framework to develop a performance measurement system, comprising a total of 768 internal and 67 external measures, with a view to improving service provision and accountability. The web-based performance measurement system does have a cost in terms of staffing and technological requirements, but the integration of the data it provides into the decision-making process can have a considerable impact on performance, and therefore quality of care.

Suggested Citation

  • Ulrich Wienand & Gabriele Rinaldi & Gloria Gianesini & Anna Ferrozzi & Luca Poretti & Giorgia Valpiani & Adriano Verzola, 2014. "Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital," International Journal of Reliable and Quality E-Healthcare (IJRQEH), IGI Global, vol. 3(2), pages 15-35, April.
    • Handle: RePEc:igg:jrqeh0:v:3:y:2014:i:2:p:15-35
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