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Implementation and Evaluation of the Patient Reported Incident Management System (PRIM): A Pilot Implementation for Patient Empowerment

Author

Listed:
  • Brayal D'souza

    (Manipal Academy of Higher Education, India)

  • Aswin Sugunan

    (Department of Hospital Administration, Yenepoya School of Allied Health Science, Yenepoya University (deemed), India)

  • Ranjitha N. V.

    (Manipal Academy of Higher Education, India)

  • Avinash Shetty

    (Manipal Academy of Higher Education, India)

  • Swathi K. S.

    (Manipal Academy of Higher Education, India)

  • Suneel Mundkur

    (KMC Manipal, Manipal Academy of Higher Education, India)

  • Bhagyajyothi Rao

    (Prasanna School of Public Health, India)

  • Suba Sooria

    (Manipal Academy of Higher Education, India)

  • Paulo Moreira

    (International Healthcare Management Research and Development Center (IHM-RDC), The First Affiliated Hospital of the Shandong First Medical University and Shandong Provincial Qianfoshan Hospital, Jinan, China & Atlantica Instituto Universitario, Oeiras, Portugal)

Abstract

This study aims to identify the nature and prevalence of patient safety incidents and the design, development, and implementation of a patient-reported incident management system. The system's effectiveness in capturing patient-reported incidents and promoting patient empowerment was also evaluated. Findings reveal that nearly 33.8% of patients reported experiencing a patient safety incident, with 81.6% of these incidents identified by the patients themselves. After the implementation of the system, 47% of reported incidents were addressed by staff, indicating a significant improvement in patient empowerment. Furthermore, there was a 71% increase in overall incident reporting. Following the introduction of the patient-reported incident management system, 67% of patients reported feeling more empowered, and 53% provided positive feedback regarding the system's user-friendliness.

Suggested Citation

  • Brayal D'souza & Aswin Sugunan & Ranjitha N. V. & Avinash Shetty & Swathi K. S. & Suneel Mundkur & Bhagyajyothi Rao & Suba Sooria & Paulo Moreira, 2025. "Implementation and Evaluation of the Patient Reported Incident Management System (PRIM): A Pilot Implementation for Patient Empowerment," International Journal of Reliable and Quality E-Healthcare (IJRQEH), IGI Global, vol. 14(1), pages 1-17, January.
    • Handle: RePEc:igg:jrqeh0:v:14:y:2025:i:1:p:1-17
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