IDEAS home Printed from https://ideas.repec.org/a/igg/jrcm00/v9y2020i2p19-32.html
   My bibliography  Save this article

Assessing Risks of Urban Public Transport Governance: A Study of Bus Passengers

Author

Listed:
  • Degwale Gebeyehu Belay

    (Department of Governance and Development Studies, Bahir Dar University, Bahir Dar, Ethiopia)

Abstract

This article explores the torment and risks of urban public transport users at the Bahir Dar intercity bus station. Ethnography research design is applied to collect the data. Accordingly, personal observation, informal discussions, and interviews were important sources of data collection. The findings show that passengers are exposed to risks of robbery and physical and psychological abuses from their departure from home to their final destination. The station is full of lawlessness. Women, children, elderly people, and passengers with luggage are disproportionately vulnerable to such risks. These risks and overall challenges are systemic and structural which are deprived of governance and regulation. Due to absence of care, responsiveness, tangibility, and other important dimensions of customers' satisfaction, customers are poorly satisfied with a transport service delivered in Bahir Dar intercity Bus station.

Suggested Citation

  • Degwale Gebeyehu Belay, 2020. "Assessing Risks of Urban Public Transport Governance: A Study of Bus Passengers," International Journal of Risk and Contingency Management (IJRCM), IGI Global, vol. 9(2), pages 19-32, April.
    • Handle: RePEc:igg:jrcm00:v:9:y:2020:i:2:p:19-32
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJRCM.2020040102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jrcm00:v:9:y:2020:i:2:p:19-32. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.