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Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems

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  • David Greenwood

    (University of St. Andrews, UK)

  • Ian Sommerville

    (University of St. Andrews, UK)

Abstract

Society is demanding larger and more complex information systems to support increasingly complex and critical organisational work. Whilst troubleshooting socio-technical issues in small-to-medium scale situations may be achievable using approaches such as ethnography, troubleshooting enterprise scale situations is an open research question because of the overwhelming number of socio-technical elements and interactions involved. This paper demonstrates proof-of-concept tools for network analysis and visualisation that may provide a promising avenue for identifying problematic elements and interactions among an overwhelming number of socio-technical elements. The findings indicate that computers may be used to aid the analysis of problematic large-scale complex socio-technical situations by using analytical techniques to highlighting elements, or groups of interacting elements, that are important to the overall outcome of a problematic situation.

Suggested Citation

  • David Greenwood & Ian Sommerville, 2011. "Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems," International Journal of Knowledge and Systems Science (IJKSS), IGI Global, vol. 2(4), pages 54-71, October.
    • Handle: RePEc:igg:jkss00:v:2:y:2011:i:4:p:54-71
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