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Measuring the Influence of Expertise and Epistemic Engagement to the Practice of Knowledge Management

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  • Kwang Seok Yoon

    (The Korea Institute of Public Administration, Korea)

Abstract

This study describes the investigation of two factors that researchers have argued can significantly influence knowledge management, namely user expertise and the epistemic nature of the problem. It is surprising that while researchers consider these factors essential to successful KM, they have not, heretofore, been tested and evaluated. In order to test these two factors, the well accepted and widely referenced F&M model was employed as a benchmark framework. Building upon this framework and using both qualitative and quantitative research methods, data from the New York State Office of State Comptroller’s Local Government Services division was collected and analyzed. Based on the data collected from the agency, two modifications to a key knowledge management model, the Firestone and McElroy (2003) Model are proposed, as well as four recommendations for chief the knowledge officer in this organization.

Suggested Citation

  • Kwang Seok Yoon, 2012. "Measuring the Influence of Expertise and Epistemic Engagement to the Practice of Knowledge Management," International Journal of Knowledge Management (IJKM), IGI Global, vol. 8(1), pages 40-70, January.
    • Handle: RePEc:igg:jkm000:v:8:y:2012:i:1:p:40-70
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