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The Effects of a KM Strategy on KM Performance in Professional Services Firms

Author

Listed:
  • Reimar Palte

    (Kühne Logistics University (KLU), Germany)

  • Michael Hertlein

    (EBS University of Business and Law, Germany)

  • Stefan Smolnik

    (EBS University of Business and Law, Germany)

  • Gerold Riempp

    (EBS University of Business and Law, Germany)

Abstract

Knowledge management (KM) is a critical issue in professional services firms (PSFs). Many researchers define a KM strategy as a crucial driver of KM success in corporations. Research demonstrates that there is a positive relationship between KM strategy and the performance of KM processes, which are both closely related to KM success. In the longitudinal benchmark survey presented in this paper, based on an integrated KM framework and focusing on PSFs, the authors found evidence of such an effect, that is, KM strategy’s impact on KM success.

Suggested Citation

  • Reimar Palte & Michael Hertlein & Stefan Smolnik & Gerold Riempp, 2011. "The Effects of a KM Strategy on KM Performance in Professional Services Firms," International Journal of Knowledge Management (IJKM), IGI Global, vol. 7(1), pages 16-34, January.
    • Handle: RePEc:igg:jkm000:v:7:y:2011:i:1:p:16-34
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    Cited by:

    1. Elena Shakina & Angel Barajas, 2014. "The Changing Role Of Intellectual Resources During The Economic Crisis Of 2008-2009," HSE Working papers WP BRP 17/MAN/2014, National Research University Higher School of Economics.

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