IDEAS home Printed from https://ideas.repec.org/a/igg/jkm000/v3y2007i4p18-36.html
   My bibliography  Save this article

A Structurational Analysis of Users and Management in a Knowledge Management System Project Implementation

Author

Listed:
  • Charlie C. Chen

    (Appalachian State University, USA)

  • Rong-An Shang

    (Soochow University, Taiwan)

  • Albert Harris

    (Appalachian State University, USA)

  • Zai-Kai Chen

    (ASUSTek Computer, Inc., Taiwan)

Abstract

This article applies the concepts of structuration theory to assess the interaction of corporate management with users of a knowledge management system (KMS). The study is based around China Motor Corporation (CMC), a major Taiwanese company faced with the challenge of deploying a knowledge management system. Over a period of 3 years (1999-2002) structured interviews were conducted to examine factors contributing to the success of KMS efforts in CMC. Our findings suggest that management and users must be engaged in a sustained and reciprocal communication method when implementing a KMS. The pattern of communication, power structure, sanction power, and degree of cooperation are dynamically changed during the interaction process. Therefore, it is important to maneuver these factors into a win-win situation for management and users in order to successfully implement a KMS. Practical implications of this article provide feasible real solutions to improve the relationship between users and management during a KMS implementation. Theoretically, this article contributes to the growing body of KM literatures from the structurational perspective.

Suggested Citation

  • Charlie C. Chen & Rong-An Shang & Albert Harris & Zai-Kai Chen, 2007. "A Structurational Analysis of Users and Management in a Knowledge Management System Project Implementation," International Journal of Knowledge Management (IJKM), IGI Global, vol. 3(4), pages 18-36, October.
    • Handle: RePEc:igg:jkm000:v:3:y:2007:i:4:p:18-36
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2007100102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jkm000:v:3:y:2007:i:4:p:18-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.