IDEAS home Printed from https://ideas.repec.org/a/igg/jkm000/v21y2025i1p1-33.html
   My bibliography  Save this article

Interorganizational Knowledge Sharing in Teleconsultations: Analyzing Physicians' Engagement

Author

Listed:
  • Florian Neft

    (FernUniversität in Hagen, Germany)

  • Karolin Eva Kappler

    (Catholic University of Applied Sciences of North Rhine-Westphalia, Germany)

  • Stefan Smolnik

    (FernUniversität in Hagen, Germany)

Abstract

Interorganizational knowledge sharing drives innovation in healthcare. The rapid accumulation of knowledge, high workloads, and life-critical decisions underscore the importance of effective knowledge sharing in medicine. Teleconsultations among physicians present a promising method for facilitating knowledge sharing. However, despite their advantages, physicians underutilize teleconsultations. This study aims to assess requesters' knowledge needs and specialists' knowledge provision. Applying the socialization, externalization, combination, and internalization (SECI) model and insights from 22 interviews, the analysis reveals diverse use scenarios for teleconsultations, each with varying requirements for the exchanged knowledge. Requesters and specialists prioritize different SECI steps, reflecting deviating objectives for interorganizational knowledge sharing. The findings advance the understanding of interorganizational knowledge sharing and offer practical recommendations for tailoring teleconsultations to specific use scenarios.

Suggested Citation

  • Florian Neft & Karolin Eva Kappler & Stefan Smolnik, 2025. "Interorganizational Knowledge Sharing in Teleconsultations: Analyzing Physicians' Engagement," International Journal of Knowledge Management (IJKM), IGI Global Scientific Publishing, vol. 21(1), pages 1-33, January.
    • Handle: RePEc:igg:jkm000:v:21:y:2025:i:1:p:1-33
    as

    Download full text from publisher

    File URL: https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKM.379725
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jkm000:v:21:y:2025:i:1:p:1-33. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.