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KMS Infrastructure for KM Practice in Two Mobile Telecommunication Companies in Namibia

Author

Listed:
  • Mishake Mubuyaeta

    (Ministry of Gender Equality, Poverty Eradication, and Social Welfare, Namibia)

  • Patrick Ngulube

    (University of South Africa, South Africa)

Abstract

Knowledge management system infrastructure is at the forefront of knowledge management practice. Knowledge must be identified, captured, and shared to improve KM practices; however, little is known about the successful implementation of KMS infrastructure by Namibian mobile telecommunications companies. This mixed-methods research study employed a convergent parallel design and parallel sampling techniques. Three hundred and nine online questionnaires were distributed to a representative sample, with a response rate of 57%. Computer software packages were used to analyse quantitative data quantitatively, and qualitative data from interviews with 11 participants and analysis of documents were analysed thematically. Findings showed that infrastructure, management support, and employee participation were necessary for a successful KMS infrastructure implementation for effective and efficient KM practices. The study provides MT companies with a foundational understanding of how the infrastructure for KMS is essential for effective and efficient KM practice.

Suggested Citation

  • Mishake Mubuyaeta & Patrick Ngulube, 2024. "KMS Infrastructure for KM Practice in Two Mobile Telecommunication Companies in Namibia," International Journal of Knowledge Management (IJKM), IGI Global, vol. 20(1), pages 1-27, January.
    • Handle: RePEc:igg:jkm000:v:20:y:2024:i:1:p:1-27
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    References listed on IDEAS

    as
    1. Hajir Al-Mawali & Kamla Ali Al-Busaidi, 2022. "Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-27, January.
    2. Suchitra Veeravalli & V. Vijayalakshmi, 2022. "Revisiting Knowledge Management System Use: Unravelling Interventions that Nurture Knowledge Seeking," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-25, January.
    3. Ciara Heavin & Frederic Adam, 2014. "Exploring Knowledge Capabilities in SMEs: Cases in Five Irish Software SMEs," Progress in IS, in: Jan Devos & Hendrik Landeghem & Dirk Deschoolmeester (ed.), Information Systems for Small and Medium-sized Enterprises, edition 127, pages 267-288, Springer.
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