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How Knowledge Management Influences Performance?: Evidences from Indian Manufacturing and Services Firms

Author

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  • Himanshu Joshi

    (International Management Institute New Delhi, New Delhi, India)

  • Deepak Chawla

    (International Management Institute New Delhi, New Delhi, India)

Abstract

Prior research studies on knowledge management (KM) offer inconsistent support that it enhances firm performance. A majority of them discuss KM without incorporating the valuation of KM efforts. This article proposes a conceptual model comprised of six KM and two performance constructs. Performance is classified as financial and non-financial. Survey data from 313 Indian respondents is used to examine the influence of KM on firm performance. The results show that there is a strong, positive and significant link between the six KM constructs and organizational performance. Further, it is found that the influence of KM constructs on financial performance is indirect, that is, their influence is accomplished through the mediating variable organizational performance. The study provides evidence, firstly, through identifying important KM constructs and secondly by examining its influence on performance. It contributes to managerial practice by proposing an empirically validated KM model, which can guide KM practitioners in developing capabilities for enhancing organizational performance.

Suggested Citation

  • Himanshu Joshi & Deepak Chawla, 2019. "How Knowledge Management Influences Performance?: Evidences from Indian Manufacturing and Services Firms," International Journal of Knowledge Management (IJKM), IGI Global, vol. 15(4), pages 56-77, October.
    • Handle: RePEc:igg:jkm000:v:15:y:2019:i:4:p:56-77
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    Citations

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    Cited by:

    1. Samir Marwan Hammami & Faisal Ahmed & Jestin Johny & Mohammed Ali Bait Ali Sulaiman, 2021. "Impact of Knowledge Capabilities on Organisational Performance in the Private Sector in Oman: An SEM Approach Using Path Analysis," International Journal of Knowledge Management (IJKM), IGI Global, vol. 17(1), pages 1-18, January.
    2. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    3. Giulio Franz Marchena Sekli & Iván De La Vega, 2021. "Adoption of Big Data Analytics and Its Impact on Organizational Performance in Higher Education Mediated by Knowledge Management," JOItmC, MDPI, vol. 7(4), pages 1-22, November.
    4. M. Hurol Mete & Onder Belgin, 2022. "Impact of Knowledge Management Performance on the Efficiency of R&D Active Firms: Evidence from Turkey," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 830-848, June.

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