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Development of a Business Process Model for a Project-Based Service Organisation

Author

Listed:
  • Udityasinh Gohil

    (Centre for Innovative and Collaborative Engineering, Loughborough University, Loughborough, UK)

  • Patricia Carrillo

    (Department of Civil and Building Engineering, Loughborough University, Loughborough, UK)

  • Kirti Ruikar

    (Department of Civil and Building Engineering, Loughborough University, Loughborough, UK)

  • Chimay Anumba

    (Department of Architectural Engineering, Penn State University, University Park, PA, USA)

Abstract

Core operations of many small service organisations involved in collaboration are largely on a project (i.e. operational) basis. However, every organisation has operational, organisational and strategic processes that are equally important. The objective of this paper is to establish a business process model for such a project-based service organisation (PBSO) where stakeholders are involved in operational as well as management (organisational and strategic) processes, to create a sustainable collaboration. The focus of the paper was a PBSO and hence a case study of a PBSO firm lead to the development of a new process model that further takes advantage of involving collaborators in all or most of the processes of an organisation. IDEF0 was the preferred process modelling technique for the development of the business process model.

Suggested Citation

  • Udityasinh Gohil & Patricia Carrillo & Kirti Ruikar & Chimay Anumba, 2013. "Development of a Business Process Model for a Project-Based Service Organisation," International Journal of Knowledge-Based Organizations (IJKBO), IGI Global, vol. 3(1), pages 37-56, January.
    • Handle: RePEc:igg:jkbo00:v:3:y:2013:i:1:p:37-56
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