IDEAS home Printed from https://ideas.repec.org/a/igg/jitpm0/v8y2017i1p35-54.html
   My bibliography  Save this article

Managing Software Risks in Maintenance Projects, from a Vendor Perspective: A Case Study in Global Software Development

Author

Listed:
  • Srikrishnan Sundararajan

    (Department of Systems and Operations, SCMS Cochin School of Business, Kochi, India)

  • M. Bhasi

    (School of Management Studies, Cochin University of Science & Technology, Kochi, India)

  • K.V. Pramod

    (Department of Computer Applications, Cochin University of Science & Technology, Kochi, India)

Abstract

Global software development exposes projects to the challenges arising from geo-cultural spread of the team and delegation of project ownership. Therefore, risk management in global software development receives attention from many researchers today. The primary focus in this paper is an investigation of risks associated with the maintenance of information systems by teams distributed across geographical locations, cultures, and vendors. Here the authors present the case study of a large offshore outsourced program that maintained a portfolio of business applications for a fortune 500 US client. The program exhibited a wide variety of characteristics typical of maintenance projects. The study investigated the risks, risk resolution techniques, lessons learned and best practices adopted in the program, from a vendor perspective. The findings provide useful insights into understanding and responding to the challenges in initiating, transitioning and managing global software maintenance projects.

Suggested Citation

  • Srikrishnan Sundararajan & M. Bhasi & K.V. Pramod, 2017. "Managing Software Risks in Maintenance Projects, from a Vendor Perspective: A Case Study in Global Software Development," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 8(1), pages 35-54, January.
    • Handle: RePEc:igg:jitpm0:v:8:y:2017:i:1:p:35-54
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJITPM.2017010103
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jitpm0:v:8:y:2017:i:1:p:35-54. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.